Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (email address, username, profile picture)
• Authentication data from Telegram or Google sign-in
• Images and content you upload for video generation
• Transaction and payment history
• Communications with our support team

We also automatically collect certain information when you use the Service, including your IP address, browser type, device information, and usage data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your video generation requests
• Process payments and maintain transaction records
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address fraud and abuse

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel

Your uploaded images are processed for video generation and may be stored temporarily on our servers. Generated videos are stored in your account until you choose to delete them.

4. Third Party Services

We use the following third-party services that may collect and process your data:

• Telegram: For authentication and payment processing via Telegram Stars
• Google: For optional Google sign-in authentication
• Cloud Storage Providers: For storing uploaded images and generated videos
• AI Processing Services: For video generation (your content may be processed by AI models)

These third parties have their own privacy policies governing the use of your information.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how you use our Service. You can control cookie settings through your browser preferences, but disabling cookies may limit your ability to use certain features of the Service.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data ("right to be forgotten")
• Data portability
• Objection to certain processing activities
• Withdrawal of consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may retain certain information after account deletion for legal compliance, dispute resolution, or legitimate business purposes. Generated videos are retained until you delete them or close your account.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: support@loraflow.com
• Telegram: @LoraFlowSupport